For the safety of our customer support agents during the coronavirus outbreak, our normal wait times could be impacted and we are temporarily reducing our Support hours of operation. Our updated Support hours are listed below. We apologize in advance for any inconvenience this may cause and look forward to serving you.
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Chat support is currently available
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. Crunch the numbers and you quickly realize that live chat has faster response times than pretty much every other customer support channel, and by big margins too. This means you can close more than 60 customer tickets an hour with just one live chat agent. As an engine needs ignition to get started, client-business communication also needs ignition. A lot of the times new users connect online with their live chat whenever they can, doing it in between other things, chatting with customers on the go, missing live chat requests or making customers wait.
Hours of Operation
Available daily: 5AM to 2AM CST
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Utilize live chat features, like pre-chat surveys to know what sort of issue your customers have before they begin typing. Additionally, use this information to make sure that the chats are going to the right department or agent by setting a routing rule. – Practice Using Shortcuts. Get help resolving your EA game issues. Read help articles, troubleshooting steps, or open a support ticket to get back in the game.
Our records indicate the serial number you have entered is no longer eligible for warranty support. If you feel this information is incorrect, please scan and submit a copy of your Proof of Purchase. Please allow 2 business days for us to review your information and update our records, then try again. Alternatively, you can use one of these alternative support options:
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Live Chat Widget for Your Website
2-Minute Setup
- Download and install Live Chat App for Windows, Mac, Linux, iOS, Android or use our Web App
- Add a Live Chat button to your website
- Start chatting with your website visitors in real time
Works on Any Platform
You can install the desktop app for Windows, Mac and Linux on any number of computers without limitations
- Take screenshots and send files up to 100 Mb
- Chat with any number of visitors without limitation
- Invite your co-workers to chat and create separate chats with them
Chat with your customers and monitor your website on the go using live chat agent app for iPhone or Android. Always keep your finger on the pulse of your business
- Check real time monitoring results
- Get push notifications about new chats and messages
- Chat with your customers from your mobile device
Access your chat agent app no matter where you are. Web app does not require installation, you just need to know your agent credentials to access it and start chatting
- No installation
- Images preview directly in the chatting area
- Interface in several languages
Popular FAQ
Over 10 000 sites using live chat
Thousands of businesses use our Live Chat widget globally for their customer service needs
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Powerful live chat allows you to easily manage your support and can help you improve your customer service workflow